Receptionist

About the Role

We are looking for a warm and presentable Receptionist who will be the first face of our office. You will welcome visitors, handle calls, and keep the front desk running smoothly so that every guest feels well looked after from the moment they walk in. First impressions matter a lot in our business, and you will play a big part in creating them.

Your day will include greeting clients and guests, answering the phone, managing appointments, and supporting the team with simple office tasks. You will interact with people from many backgrounds, including property buyers, partners, vendors, and employees, so a polite, helpful attitude is essential. You will also help keep the reception area neat, welcoming, and ready for visitors at all times.

This role is a good fit for someone who enjoys meeting people, stays calm when things get busy, and takes pride in being reliable. If you have a pleasant personality, good communication skills, and a positive attitude, you will fit in well with our team and can grow with us over time.

You will work in a friendly office with supportive colleagues who value your contribution. We offer a respectful workplace, clear guidance from the admin and HR teams, and chances to learn new skills and move into wider administrative roles as you grow.

Key Responsibilities

• Greet clients and visitors politely and guide them to the right person, meeting room, or waiting area with a warm smile.
• Answer and direct incoming calls, and keep a clear record of messages and inquiries so nothing is missed.
• Maintain visitor logs, appointment schedules, and basic office documentation in an organized and accurate way.
• Keep the reception area neat, organized, and welcoming at all times, including brochures, seating, and refreshments for guests.
• Inform the sales team promptly when a client or scheduled visitor arrives, and ensure they are attended to without long waits.
• Offer tea, coffee, and water to guests, and coordinate with office support staff to keep service smooth and timely.
• Receive and send couriers, parcels, and letters, and keep a proper record of everything that comes in or goes out of the office.
• Support the HR and admin teams with attendance records, document filing, data entry, and basic coordination tasks.
• Manage meeting room bookings and ensure rooms are clean and ready before each meeting.
• Track office supplies such as stationery and pantry items, and inform the admin team when stock is running low.
• Handle small queries and complaints politely, and pass on bigger concerns to the right person without delay.

Requirements

• 1+ years’ experience as a receptionist, front desk executive, or in a similar customer-facing role.
• Pleasant personality with clear communication in Hindi and English, both in person and on the phone.
• Basic computer skills including MS Office, email, and data entry.
• Professional appearance, patience, and a helpful attitude towards everyone who visits the office.
• Good organizational skills and the ability to handle several small tasks at once without becoming stressed.
• Honesty, punctuality, and a strong sense of responsibility, especially when handling visitor information and office documents.
• Ability to stay calm and polite in complicated situations and to handle visitors with respect.
• Willingness to work from our Gurugram office during regular working hours and support the team when extra help is needed.
• A neat, professional approach to work, with attention to small details that make guests feel welcome.