Tele Caller
About the Role
We are hiring a friendly and confident Tele Caller to connect with potential buyers over the phone. You will be the first voice many of our clients hear, so your tone, patience, and clarity matter. Your job is to introduce our projects, understand what each person is looking for, and set up meetings and site visits for the sales team.
This role is a great fit for someone who enjoys conversation and does not get discouraged easily. Not every call will lead to a visit, but every call is a chance to leave a good impression. You will learn to listen carefully, ask the right questions, and talk about premium real estate in a way that feels natural and helpful, not scripted.
You will work as part of a supportive team, with guidance from sales managers and clear daily targets to keep you on track. Over time, strong performers can grow into sales positions. If you have a pleasant voice, good communication skills, and a positive attitude, this can be an excellent place to build your career.
We offer proper training before you start calling, a friendly work environment, performance-based incentives, and regular feedback on your calls. You will never be left alone to figure things out, and we are happy to invest time in people who are willing to learn and improve.
Key Responsibilities
- Make outbound calls and respond to inbound inquiries from prospective property buyers and investors politely and professionally.
- Clearly explain project details such as location, pricing, configuration, and amenities, and answer basic questions with confidence.
- Understand each client’s budget, needs, preferred location, and timeline, and note down these details accurately for the sales team.
- Schedule site visits and meetings, and pass qualified leads to the sales team along with useful notes about the client.
- Keep accurate call records in the CRM and update each lead’s status after every conversation.
- Follow up regularly with leads who are not ready yet, so that interested clients stay engaged and are reminded of the opportunity at the right time.
- Confirm scheduled site visits a day before and again on the day to reduce no-shows and help visits run smoothly.
- Handle common objections politely, and pass difficult questions to senior team members instead of giving uncertain answers.
- Meet daily and weekly targets for calls, connected conversations, and booked site visits.
- Share feedback with the marketing and sales teams on lead quality and the kinds of questions clients are asking.
- Learn about new projects, offers, and price updates quickly, and keep your knowledge fresh so that every call sounds informed and trustworthy.
Requirements
- 1+ years of experience in telecalling, preferably in real estate, insurance, banking, or a similar customer-facing industry.
- Clear, pleasant speaking skills in both Hindi and English, with a warm, respectful tone.
- Good listening ability, patience, and confidence in handling objections without becoming defensive.
- Comfortable working with CRM tools and meeting daily call targets consistently.
- Basic computer skills, including email, spreadsheets, and typing notes accurately while speaking on the phone.
- A positive attitude and the ability to stay motivated, even after a few unsuccessful calls.
- Willingness to learn about our projects, the Gurugram property market, and the sales process in detail.
- Punctuality, honesty, and a team-first mindset, with the ability to work from our Gurugram office during regular working hours.
- Respectful and polite behavior with every client, regardless of whether they are ready to buy or not.
